Customer Testimonials
My experience with Walt Massey was one of the best experiences I have had with a dealership in quite a while and would highly recommend them.
Wonderful service at Walt Massey. Will be back. Thank you for always taking care of my vehicle needs.
Worked with me till the end to put me in the truck I wanted for the price I could afford
Nice Very professional,timely work was done quickly and on time.service manager was helpful and knowledgeable
You felt welcome time to walked inside the door. Everyone I spoke to was very polite and professional.
The staff that helped up was awesome and very friendly, would recommend to everyone I know, will be coming back for all my services
Great service, Technicians are always wonderful. Great service. Technicians are always wonderful and quick. Definitely recommend Walt Massey and the whole Columbia team.
Neal, made me comfortable and at ease with the concerns I had with my vehicle. He assured me that everything will be okay and it was okay. He was fair with pricing as well. I will be back in the future for more repair services due to his kindness. He's a spot-on guy!!
It was friendly and didn't haft to wait a long time service was great Outstanding
They were very courteous every question I had they were spot on with the details and advised me to keep a check on my warranties and if I needed they would help me all the way which is way more helpful than the dealership we bought the car from
Great experience, I was notified of every detail that was gonna take place, before they did anything to my vehicle
Its always been a great place and have always been treated with nothing but respect y'all are my #1 dealership
Was all good. Everything was respectable. Blake was great. Pam set up my appointment. i’ll bring it back for service.
It was good . No long wait time. No No more words to be said.
It was a good experience I have always had a good experience with Walt Massey in Columbia.
I finally got my dream truck I went in the dealership thinking I couldn’t get gmc sierra like I did but Lundin Johnson and dalton mcneese made it happen for me
My truck broke down on a Saturday. I called service and spoke to Breanna. She was very helpful and explained what I needed to do to get a tow. Within 1 hour my truck was picked up and brought to dealership. Breanna called and confirmed they had it and someone would call me Monday. Neal called and explained what they found and said they couldn’t get the parts until Tuesday. He was very apoplectic and concerned that I was satisfied. On Tuesday Neal called again and said it was ready. I didn’t have a ride so he arranged for ... Read More DealerRater - Sep 21, 2026
Sure liked the way everything was handled will recommend this dealership to everyone that askes where i got this vehicle!
Walt Massy did an awesome job when I came to buy a vehicle, they were knowable, polite, and enjoyable to work with. I highly recommended them if you needs new vehicle
Easy he remembers me from only being there just twice scinevive gotten my truck. Neal takes his interactions with me personally and has great experience with people in general.
They treated me with dignity and respect. Had me out in a timely manner. Thanks
Easiest, Best car buying experience we've ever had! Highly recommend Anna and Walt Massey! Thank you !
Dalton was very helpful and professional in making a great deal for me, thank you very much Dalton
Very fast and friendly service. They had me in and out in no time.. they answered any questions I had
Too much confusion too much monies taken out for taxes just bad experience dealership in Marianna just 20 miles would not sell me the car so I had to pay to have it brought to fl. Wrong!
The service at the dealership was awesome. The service was fast and done correctly. The service team was very friendly.
It was amazing. Fast service and very good customer service. Blake is an amazing person. He did wonderful
They are reliable ,fast, friendly. I have work done there several times and never disapointed
They were ready for me at the time of my appt. And they were quick in the service. And didn't try to sell me unwanted stuff
She Answered every question I had. Made sure I was seen in a timely manner.
Easy check-in. Quick service. Easy check-out! Very competitive pricing with other dealerships in the local area!
Walt Massey GMC provided excellent service and customer satisfaction My technician was extremely knowledgeable and helpful
Pleasant experience from booking to completion. Very pleased with the service. Friendly staff very attentive and helpful.
It was our third time going there for one thing, im disappointed that we had to make 3 trips to fix one problem.
Jimmy worked with my wife and I in a very professional fashion answered all asked questions and made us feel comfortable as a paying guest.
This will be my 3rd visit over my cover because they keep messing it up.
I had a great experience. They came and got my car and left me a vehicle to drive and brought mine back in a timely manner
Service department bent over backwards to ensure I was satisfied with my service and was getting the best deal possible
Good customer service Guys where spot on New about how the GM card worked really friendly
The service was excellent! The best I've had at Walt Massey so far. Neal was very friendly and answered all my questions.
Neal Hamilton was very nice and informative to us about our vehicle. He went over and beyond to make us as comfortable as possible. We were very pleased with him
Service for oil change was great but phone robot gave me 8 am appointment and live person told me I didn't have an appointment and wanted to give me a 10 am appointment. I was there for 8 am and was taken right in.
Jimmy was very professional and answered all my questions throughout the sale process. Dalton was also very helping with getting me approved out the door in a new vehicle. The whole team at Walt Massey is amazing! Also want to shoutout Blake in service for being very helpful!!
The staff was friendly. They were on time with the appointment. Find shed before they said.
Blake Simpson is very good and easy to get answers from and should move to higher positions. I haven’t been very happy with other experiences.
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Mr. Neil kept me well informed with what was going on with my car. That guy's awesome.
Very professional and personable. Answered questions very timely and was always helpful when I changed my mind.Definitely would recommend!
I did in above message Broken stereo after air bags were installed. Was working before dropping it off. Didn't want to even look it with a nasty attitude
Neil Hamilton in the service dept. is very prompt , very professional, on top of his business, and last but not least very kind!!!!
I appreciate the service guy trying to be cost efficient with the labor and parts I needed.
Great service in and out. Great customer service clean environment. Refreshments while you wait and tv to watch. I will continue to come there
It was great. We notified of what was going. Great overall. The experience with Walt Massey service department was Great.
My car was finished and no one came to let us know, we waited an extra 40 minutes, I just happened to see the young man who actually changed the oil pass by where we were standing outside and he told us that he finished the car some 30 minutes ago. I stood there at the counter waiting a while bc no one was there, until a young lady was walking by and ask did we need help,and she told us d system was down. I feel that they should have come to get us and let us know what was ... Read More DealerRater - Jul 17, 2026
Got in and out very quickly Customer service was excellent very organized and clean Fast service
All well other than not being able to write a check. I have been writing checks all through the years from $25000.00 payment on my 2020 Buick Enclave. I have
Very good The service desk was very helpful. After they found my account. This is ridiculous
Lengthy Confusing at times stressful at times mainly cause of warranty and waiting issues Glad it all worked out
Service mechanics have no respect for service appointments, Need to keep customers informed and finish within specific time, not two hous later.
I have been coming to get my car serviced there for a long time normally oil changes on the regular the serviced department ALWAYS HAVE a new face in the serviced department working which make it difficult to build trust with the dealership as a whole!! The last experience i had with the dealership which was June 2026 was my worst experience there.... I miss Mr. Dan the older gentleman who drove u around wen your car was getting serviced!
My service was fast and efficient. Not a long wait at all. I like Walt Massey.
Have not received a response, I found out the problem is a 5 minute fix, that will cost less than $10 . Someone else will take care of it.
Check in was easy and efficient repair technician kept me informed The technician was very polite
I have been doing business with the Columbia location for many years now. They always go above and beyond to make sure all of our needs are met. From the buying process to the service department, no other dealership can get on their level.
I had one of most easy and wonderful experiences purchasing from this dealership. I called and A J Summers answered my call and was extremely helpful and and professional as we worked out the details for my deal on a new 2026 GMC Yukon. This was probably the easiest process to purchase I have encountered. A J and Cole Bourne treated us extremely well and in a polite and professional manner..My wife and I are extremely pleased with our purchase experience. Great dealership to do business with!,,
Very professional and got job completed in a timely matter. Was very friendly and courteous.
Very good service and people in and out quickly. I would refer to anyone who asked
They kept me informed the entire time what they found wrong and what they were going to do to fix it.
Everything thing went well just don't understand why my a/c is not working now but it was working fine before i brought it up there..
Was very thorough with my check up of my car show me things to make it better
Service advisors were attentive and involved in making you experience comfortable. Only place to have a vehicle serviced.
The issue that I had to take my car in for the second time was never addressed the first time. Because of this I had to be without my car for almost two weeks.
The dealership had to keep my car longer than usual so we were without a car for almost two weeks d/t no loaners being available.
Starting with the roadside assistance to putting us in a loaner, the services was top tier. We thank Blake and Tommy for such support!
The staff is so friendly. They are always so friendly and very helpful. They also help with any questions I have about my vehicle.
Prompt service Friendly personal service. Wait time was minimal. They understood the importance of having a short wait time due to being a caregiver for elderly parent that
Walt Massey went the extra mile to make our buying experience hassle free as possible!
Very nice, polite and responsive to my concerns. Great service Fast service and care with my vehicle
They were very courtesy gave a up date on things what was wrong and quote a price before they started to work and gave a courtesy ride back and gave came the next day to pick me up
In my experience with this dealership I found the staff to be helpful and courteous. They explained and exhibited a knowledgeable understanding of what service
They treated me very well. Very courteous and professional. Repaired was completed in a timely manner.
He was very friendly and patient just nice I would always come back there The experience was good there
Cole was great to work with, this is the second time we've used him. He made the deal happen easy and quickly. We were in and out in a very timely manner and treated with respect and kindness by all we dealt with.
Easy. They picked up and delivered Good experience. Will continue with services at Walt Massey
If I could give -10 stars 100 times I’d do it every day if it would save someone else from going through what we went through with GM. Just to save a poor soul.
Very friendly service and fast. Will be back for my next service at this location.
Awesome people You people know how to SOAR with people that you come in contact with daily. Keep up the good work.
Friendly and knowledgeable
I was satisfied overall with my experience. I'm a longtime customer and hope to continue
Great
Always great service and friendly staff , highly recommend. Best service center in the area .
The young man that service my vehicle came out an was very informative which gave me the best feedback I've ever had with any other dealership. I believe his last name was Kelly .. Awesome job Thank yu
Brought my 2025 2500HD in for recall work, The first service and the changing of a bad sensor. Also asked them to do an alignment because truck pulled bad to the right since I bought it. Mechanic scratched my Bumper all up changing the sensor. So they had to send it off to be painted. Paint job was horrible. Still see some of the scratches. Asked to see the alignment paperwork because it still pulled to the right when I left with the truck. Couldn't find the alignment paperwork after alignment was done. They said they done alignment again. Truck ... Read More Google - May 25, 2026
Great service done in a timely manner! 10/10 recommend! Great service done in a timely manner. Very friendly with competitive pricing. 10/10 recommend!
Great place to buy a vehicle if you love having to beg the service department for months for a call back and still never getting one! For MONTHS I left messages, I emailed, I texted, I called…. No response. They didn’t mind taking my money for this car but now that it needs work? Crickets. Not only that but when I pretended I wanted to buy a vehicle and put my info in online, all the sudden I got a call back within 5 mins. Told that sales guy (AJ Summers) what was going on and he said he’d ... Read More Google - May 21, 2026
Show me the in-cabin air filter and I told them I didn't want to replace it yet. After I had left the dealership I noticed that's the glove compartment was on the floor and there wasn't an air filter in the slot.
Tires were not rotated. This has happened multiple times. I don't know if my oil was changed since they neglected to rotate the tires which is an easier service
GMC sales consultant Jimmy Bradley is ..fantastic a pleasure to deal with. On that day Sales Manager Cole Bourne did double duty as sales manager and Finance manager. The Parts Manager Michael Self got the Accessories i wanted Very Pleased overall Great job ..AND Shout out to Trey Pittman at the Hattiesburg Walt Massey Great to deal with as well.. Thanks sincerely, Michael Cox
Very polite and helpful They welcomed me and I'm handicapped and helped me to have my car brought right to the door when finished
