Customer Testimonials
Too much confusion too much monies taken out for taxes just bad experience dealership in Marianna just 20 miles would not sell me the car so I had to pay to have it brought to fl. Wrong!
The service at the dealership was awesome. The service was fast and done correctly. The service team was very friendly.
It was amazing. Fast service and very good customer service. Blake is an amazing person. He did wonderful
They are reliable ,fast, friendly. I have work done there several times and never disapointed
They were ready for me at the time of my appt. And they were quick in the service. And didn't try to sell me unwanted stuff
She Answered every question I had. Made sure I was seen in a timely manner.
Easy check-in. Quick service. Easy check-out! Very competitive pricing with other dealerships in the local area!
Walt Massey GMC provided excellent service and customer satisfaction My technician was extremely knowledgeable and helpful
Pleasant experience from booking to completion. Very pleased with the service. Friendly staff very attentive and helpful.
It was our third time going there for one thing, im disappointed that we had to make 3 trips to fix one problem.
Jimmy worked with my wife and I in a very professional fashion answered all asked questions and made us feel comfortable as a paying guest.
This will be my 3rd visit over my cover because they keep messing it up.
I had a great experience. They came and got my car and left me a vehicle to drive and brought mine back in a timely manner
Service department bent over backwards to ensure I was satisfied with my service and was getting the best deal possible
Good customer service Guys where spot on New about how the GM card worked really friendly
The service was excellent! The best I've had at Walt Massey so far. Neal was very friendly and answered all my questions.
Neal Hamilton was very nice and informative to us about our vehicle. He went over and beyond to make us as comfortable as possible. We were very pleased with him
Service for oil change was great but phone robot gave me 8 am appointment and live person told me I didn't have an appointment and wanted to give me a 10 am appointment. I was there for 8 am and was taken right in.
Jimmy was very professional and answered all my questions throughout the sale process. Dalton was also very helping with getting me approved out the door in a new vehicle. The whole team at Walt Massey is amazing! Also want to shoutout Blake in service for being very helpful!!
The staff was friendly. They were on time with the appointment. Find shed before they said.
Blake Simpson is very good and easy to get answers from and should move to higher positions. I haven’t been very happy with other experiences.
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Mr. Neil kept me well informed with what was going on with my car. That guy's awesome.
Very professional and personable. Answered questions very timely and was always helpful when I changed my mind.Definitely would recommend!
I did in above message Broken stereo after air bags were installed. Was working before dropping it off. Didn't want to even look it with a nasty attitude
Neil Hamilton in the service dept. is very prompt , very professional, on top of his business, and last but not least very kind!!!!
I appreciate the service guy trying to be cost efficient with the labor and parts I needed.
Great service in and out. Great customer service clean environment. Refreshments while you wait and tv to watch. I will continue to come there
It was great. We notified of what was going. Great overall. The experience with Walt Massey service department was Great.
My car was finished and no one came to let us know, we waited an extra 40 minutes, I just happened to see the young man who actually changed the oil pass by where we were standing outside and he told us that he finished the car some 30 minutes ago. I stood there at the counter waiting a while bc no one was there, until a young lady was walking by and ask did we need help,and she told us d system was down. I feel that they should have come to get us and let us know what was ... Read More DealerRater - Jul 17, 2026
Got in and out very quickly Customer service was excellent very organized and clean Fast service
All well other than not being able to write a check. I have been writing checks all through the years from $25000.00 payment on my 2020 Buick Enclave. I have
Very good The service desk was very helpful. After they found my account. This is ridiculous
Lengthy Confusing at times stressful at times mainly cause of warranty and waiting issues Glad it all worked out
Service mechanics have no respect for service appointments, Need to keep customers informed and finish within specific time, not two hous later.
I have been coming to get my car serviced there for a long time normally oil changes on the regular the serviced department ALWAYS HAVE a new face in the serviced department working which make it difficult to build trust with the dealership as a whole!! The last experience i had with the dealership which was June 2026 was my worst experience there.... I miss Mr. Dan the older gentleman who drove u around wen your car was getting serviced!
My service was fast and efficient. Not a long wait at all. I like Walt Massey.
Have not received a response, I found out the problem is a 5 minute fix, that will cost less than $10 . Someone else will take care of it.
Check in was easy and efficient repair technician kept me informed The technician was very polite
I have been doing business with the Columbia location for many years now. They always go above and beyond to make sure all of our needs are met. From the buying process to the service department, no other dealership can get on their level.
I had one of most easy and wonderful experiences purchasing from this dealership. I called and A J Summers answered my call and was extremely helpful and and professional as we worked out the details for my deal on a new 2026 GMC Yukon. This was probably the easiest process to purchase I have encountered. A J and Cole Bourne treated us extremely well and in a polite and professional manner..My wife and I are extremely pleased with our purchase experience. Great dealership to do business with!,,
Very professional and got job completed in a timely matter. Was very friendly and courteous.
Very good service and people in and out quickly. I would refer to anyone who asked
They kept me informed the entire time what they found wrong and what they were going to do to fix it.
Everything thing went well just don't understand why my a/c is not working now but it was working fine before i brought it up there..
Was very thorough with my check up of my car show me things to make it better
Service advisors were attentive and involved in making you experience comfortable. Only place to have a vehicle serviced.
The issue that I had to take my car in for the second time was never addressed the first time. Because of this I had to be without my car for almost two weeks.
The dealership had to keep my car longer than usual so we were without a car for almost two weeks d/t no loaners being available.
Starting with the roadside assistance to putting us in a loaner, the services was top tier. We thank Blake and Tommy for such support!
The staff is so friendly. They are always so friendly and very helpful. They also help with any questions I have about my vehicle.
Prompt service Friendly personal service. Wait time was minimal. They understood the importance of having a short wait time due to being a caregiver for elderly parent that
Walt Massey went the extra mile to make our buying experience hassle free as possible!
Very nice, polite and responsive to my concerns. Great service Fast service and care with my vehicle
They were very courtesy gave a up date on things what was wrong and quote a price before they started to work and gave a courtesy ride back and gave came the next day to pick me up
In my experience with this dealership I found the staff to be helpful and courteous. They explained and exhibited a knowledgeable understanding of what service
They treated me very well. Very courteous and professional. Repaired was completed in a timely manner.
He was very friendly and patient just nice I would always come back there The experience was good there
Cole was great to work with, this is the second time we've used him. He made the deal happen easy and quickly. We were in and out in a very timely manner and treated with respect and kindness by all we dealt with.
Easy. They picked up and delivered Good experience. Will continue with services at Walt Massey
Very friendly service and fast. Will be back for my next service at this location.
Awesome people You people know how to SOAR with people that you come in contact with daily. Keep up the good work.
Friendly and knowledgeable
I was satisfied overall with my experience. I'm a longtime customer and hope to continue
Great
Always great service and friendly staff , highly recommend. Best service center in the area .
The young man that service my vehicle came out an was very informative which gave me the best feedback I've ever had with any other dealership. I believe his last name was Kelly .. Awesome job Thank yu
Great service done in a timely manner! 10/10 recommend! Great service done in a timely manner. Very friendly with competitive pricing. 10/10 recommend!
Show me the in-cabin air filter and I told them I didn't want to replace it yet. After I had left the dealership I noticed that's the glove compartment was on the floor and there wasn't an air filter in the slot.
Tires were not rotated. This has happened multiple times. I don't know if my oil was changed since they neglected to rotate the tires which is an easier service
GMC sales consultant Jimmy Bradley is ..fantastic a pleasure to deal with. On that day Sales Manager Cole Bourne did double duty as sales manager and Finance manager. The Parts Manager Michael Self got the Accessories i wanted Very Pleased overall Great job ..AND Shout out to Trey Pittman at the Hattiesburg Walt Massey Great to deal with as well.. Thanks sincerely, Michael Cox
Very polite and helpful They welcomed me and I'm handicapped and helped me to have my car brought right to the door when finished
I am well pleased with the service that was done to my vehicle. The people were very professional..
Everyone was very accommodating and kept me updated on the progress of the service of my truck.
The service was fast and service staff was very friendly. I will return there for my future services.
They were friendly and helpful. They were attentive and courteous. They helped me right away.
Well trained people. Your work speak for you. You are very concerned about people automobiles. When you care about people you will always stay in business. Keep up the good work.
They were able to diagnose that the problem is a bad Onstar module and had to order it. We're waiting on it to come in so we can schedule a visit to replace it.
We brought our truck for an oil change and tire rotation we enjoy bringing our truck there.
It was really good!
The service department is friendly aim to please and they take great care of their customers. They have snacks for you and a tv to watch while you wait for your vehicle., they also provide a loaner vehicle for you if your vehicle takes some days to fix waiting on parts.. Walt Massey is the only dealership I take my vehicles to. I know my vehicles are in good hands. I trust there service.
Windshield washer fluid was not topped off, but was checked that it was.
Had a good experience shopping for a new vehicle at the Walt Massey Chevrolet GMC Columbia dealership.
AJ provided a quick and easy buying experience. The selection is vast and the process was a cinch.
Staff attempted to be helpful. They were hampered by the world's most ABYSMAL automated phone system. Extremely difficult to speak with a person regarding
Service department was poor. Had car serviced first time didn't put right amount oil back in.
Awesome!
Service as usual
You sent me a message for an air filter for $18. And no labor charges were mentioned! So I told Marissa to add it to my service and she said that the cabin filter needed to be changed too so I agreed to that too. But a $130 for labor for 10 minutes is ridiculous!!!!
Fit me in on walk in Very friendly and time efficient Also completed inspection on vehicle efficiently
Great and fast service
I made an appointment with the service desk, Dropped it off they told me what time it would be ready and it was no complaints. Everything went good nice and kind and courteous.
They are very nice and the facility is clean and welcoming. It takes a while to get your car serviced especially on Saturday, but they do great work and try to keep you informed along tje way.
Excellent service. Very friendly, and kept me informed about what was wrong, what was covered and not covered by the warranty and the progress of the service. Everything was done in a timely way.
Anna was great! She worked with us and was very patient! Love our new car!
