Customer Testimonials
Great service in and out. Great customer service clean environment. Refreshments while you wait and tv to watch. I will continue to come there
It was great. We notified of what was going. Great overall. The experience with Walt Massey service department was Great.
My car was finished and no one came to let us know, we waited an extra 40 minutes, I just happened to see the young man who actually changed the oil pass by where we were standing outside and he told us that he finished the car some 30 minutes ago. I stood there at the counter waiting a while bc no one was there, until a young lady was walking by and ask did we need help,and she told us d system was down. I feel that they should have come to get us and let us know what was ... Read More DealerRater - Jul 17, 2026
Got in and out very quickly Customer service was excellent very organized and clean Fast service
All well other than not being able to write a check. I have been writing checks all through the years from $25000.00 payment on my 2020 Buick Enclave. I have
Very good The service desk was very helpful. After they found my account. This is ridiculous
Lengthy Confusing at times stressful at times mainly cause of warranty and waiting issues Glad it all worked out
Service mechanics have no respect for service appointments, Need to keep customers informed and finish within specific time, not two hous later.
I have been coming to get my car serviced there for a long time normally oil changes on the regular the serviced department ALWAYS HAVE a new face in the serviced department working which make it difficult to build trust with the dealership as a whole!! The last experience i had with the dealership which was June 2026 was my worst experience there.... I miss Mr. Dan the older gentleman who drove u around wen your car was getting serviced!
My service was fast and efficient. Not a long wait at all. I like Walt Massey.
Have not received a response, I found out the problem is a 5 minute fix, that will cost less than $10 . Someone else will take care of it.
Check in was easy and efficient repair technician kept me informed The technician was very polite
I have been doing business with the Columbia location for many years now. They always go above and beyond to make sure all of our needs are met. From the buying process to the service department, no other dealership can get on their level.
I had one of most easy and wonderful experiences purchasing from this dealership. I called and A J Summers answered my call and was extremely helpful and and professional as we worked out the details for my deal on a new 2026 GMC Yukon. This was probably the easiest process to purchase I have encountered. A J and Cole Bourne treated us extremely well and in a polite and professional manner..My wife and I are extremely pleased with our purchase experience. Great dealership to do business with!,,
Very professional and got job completed in a timely matter. Was very friendly and courteous.
Very good service and people in and out quickly. I would refer to anyone who asked
They kept me informed the entire time what they found wrong and what they were going to do to fix it.
Everything thing went well just don't understand why my a/c is not working now but it was working fine before i brought it up there..
Was very thorough with my check up of my car show me things to make it better
Service advisors were attentive and involved in making you experience comfortable. Only place to have a vehicle serviced.
The issue that I had to take my car in for the second time was never addressed the first time. Because of this I had to be without my car for almost two weeks.
The dealership had to keep my car longer than usual so we were without a car for almost two weeks d/t no loaners being available.
Starting with the roadside assistance to putting us in a loaner, the services was top tier. We thank Blake and Tommy for such support!
The staff is so friendly. They are always so friendly and very helpful. They also help with any questions I have about my vehicle.
Prompt service Friendly personal service. Wait time was minimal. They understood the importance of having a short wait time due to being a caregiver for elderly parent that
Walt Massey went the extra mile to make our buying experience hassle free as possible!
Easy to make appointments with. The staff is friendly. Works with your schedule. Would recommend
Very nice, polite and responsive to my concerns. Great service Fast service and care with my vehicle
They were very courtesy gave a up date on things what was wrong and quote a price before they started to work and gave a courtesy ride back and gave came the next day to pick me up
In my experience with this dealership I found the staff to be helpful and courteous. They explained and exhibited a knowledgeable understanding of what service
They treated me very well. Very courteous and professional. Repaired was completed in a timely manner.
He was very friendly and patient just nice I would always come back there The experience was good there
Cole was great to work with, this is the second time we've used him. He made the deal happen easy and quickly. We were in and out in a very timely manner and treated with respect and kindness by all we dealt with.
Easy. They picked up and delivered Good experience. Will continue with services at Walt Massey
Very friendly service and fast. Will be back for my next service at this location.
Awesome people You people know how to SOAR with people that you come in contact with daily. Keep up the good work.
Friendly and knowledgeable
I was satisfied overall with my experience. I'm a longtime customer and hope to continue
Great
Always great service and friendly staff , highly recommend. Best service center in the area .
The young man that service my vehicle came out an was very informative which gave me the best feedback I've ever had with any other dealership. I believe his last name was Kelly .. Awesome job Thank yu
Great service done in a timely manner! 10/10 recommend! Great service done in a timely manner. Very friendly with competitive pricing. 10/10 recommend!
Show me the in-cabin air filter and I told them I didn't want to replace it yet. After I had left the dealership I noticed that's the glove compartment was on the floor and there wasn't an air filter in the slot.
Tires were not rotated. This has happened multiple times. I don't know if my oil was changed since they neglected to rotate the tires which is an easier service
GMC sales consultant Jimmy Bradley is ..fantastic a pleasure to deal with. On that day Sales Manager Cole Bourne did double duty as sales manager and Finance manager. The Parts Manager Michael Self got the Accessories i wanted Very Pleased overall Great job ..AND Shout out to Trey Pittman at the Hattiesburg Walt Massey Great to deal with as well.. Thanks sincerely, Michael Cox
Very polite and helpful They welcomed me and I'm handicapped and helped me to have my car brought right to the door when finished
I am well pleased with the service that was done to my vehicle. The people were very professional..
Everyone was very accommodating and kept me updated on the progress of the service of my truck.
The service was fast and service staff was very friendly. I will return there for my future services.
They were friendly and helpful. They were attentive and courteous. They helped me right away.
Well trained people. Your work speak for you. You are very concerned about people automobiles. When you care about people you will always stay in business. Keep up the good work.
They were able to diagnose that the problem is a bad Onstar module and had to order it. We're waiting on it to come in so we can schedule a visit to replace it.
We brought our truck for an oil change and tire rotation we enjoy bringing our truck there.
It was really good!
The service department is friendly aim to please and they take great care of their customers. They have snacks for you and a tv to watch while you wait for your vehicle., they also provide a loaner vehicle for you if your vehicle takes some days to fix waiting on parts.. Walt Massey is the only dealership I take my vehicles to. I know my vehicles are in good hands. I trust there service.
Windshield washer fluid was not topped off, but was checked that it was.
Had a good experience shopping for a new vehicle at the Walt Massey Chevrolet GMC Columbia dealership.
AJ provided a quick and easy buying experience. The selection is vast and the process was a cinch.
Staff attempted to be helpful. They were hampered by the world's most ABYSMAL automated phone system. Extremely difficult to speak with a person regarding
Service department was poor. Had car serviced first time didn't put right amount oil back in.
Awesome!
Service as usual
You sent me a message for an air filter for $18. And no labor charges were mentioned! So I told Marissa to add it to my service and she said that the cabin filter needed to be changed too so I agreed to that too. But a $130 for labor for 10 minutes is ridiculous!!!!
Fit me in on walk in Very friendly and time efficient Also completed inspection on vehicle efficiently
Great and fast service
I made an appointment with the service desk, Dropped it off they told me what time it would be ready and it was no complaints. Everything went good nice and kind and courteous.
They are very nice and the facility is clean and welcoming. It takes a while to get your car serviced especially on Saturday, but they do great work and try to keep you informed along tje way.
Excellent service. Very friendly, and kept me informed about what was wrong, what was covered and not covered by the warranty and the progress of the service. Everything was done in a timely way.
Anna was great! She worked with us and was very patient! Love our new car!
I went into the dealership knowing what I wanted and my salesman, Jimmy Bradley listened and never pressured me. He always had my best interest in mind. I was treated with respect as to what my budget was, and he was able to put me in a car far exceeding my wants. Without hesitation, Jimmy spent time with us explaining features on the car. I am thrilled to know we have such a wonderful, caring dealership right here in our town of Columbia.
When it came time for the financing, Kasch Utz was right on the dime. We also told ... Read More DealerRater - Mar 26, 2026
Ms Angela was excellent. Took care of both of my vehicles. Product knowledge was excellent
Very easy to work with very fair pricing would do business with them again thank all of y’all
Michael Thomason was very respectful, patient and made sure he was a man of his word. .. customers service was wonderful, if u looking for ur dream vehicle please give em a call Soulja
Went above me on and help me out thanks to all who had their hands in it
They did a great job explaining the truck and working with me to finance the vehicle with who I wanted to finance with. I would rate the overall cost experience as great and would recommend other people to them
AJ was extremely knowledgeable and helpful! The guy who helped us with our paperwork, Cash, was also fantastic. Great group here.
The people were great and so nice and really helped me out and AJ and Paul were amazing as well I will recommend anybody to go to Walt Massey Auto
This was my first purchase from Walt Massey GMC in Columbia, and I will most likely purchase another truck from them in 2-3 years. Columbia is around 35 miles from my home in Hattiesburg, but I decided to make the trip due to poor treatment and substandard service at my local GMC dealership in Hattiesburg. I am glad I did because the entire experience at Walt Massey GMC was very smooth and straightforward. My sales representative, AJ, was courteous and professional as was the finance manager, Kasch. The only unpleasant part of the whole experience was dealing with the GMC App ... Read More DealerRater - Mar 10, 2026
Great Service.
Nice people and fast service The service was fast and the employees were really nice and respectful. And the did a great job
I would like to thank Amy in service and Anna in sales for their assistance and patience in helping me get my dad's vehicle sold. We dropped the car off in January hoping that it would be repairable enough to drive to TX. Unfortunately, that was not the case and long story short, the car sat for two months while we figured out what to do with it! Ultimately, we had to drive 8 hours back to MS to sell it.
Amy, thank you for not hounding us and allowing us time to pay our service bill. Your patience made ... Read More Google - Mar 5, 2026
Good The staff were very friendly and helpful and the wait time was minimal and good
Great customer service,nicest people in the world to work with
The Customer service department at the dealership was great. I have not had a bad experience to date.
Very cooperative and friendly Service center was very knowledgeable and handled my vehicle in a timely manner
They took care of my problem They work with my warranty and got me taken care of
great communication, love the truck
Great sales experience from start to finish . Jimmy Bradley was great ! Highly recommend Walt Massey In Columbia .
Friendly helpful staff and professional work The team is always on top of making sure I service my vehicle on time
Great service, professional support and nice comfortable waiting area. I was kept informed as the service progressed
Great communication from AJ and easy to work with Kasch from the financial department, all around good experience. Thank you!
No problems! Usually helpful. Courteous employees, timely service, willing to help answer questions between regular service appointments.
Always a good experience
Exceptional service. Cordial staff members. Good experience. Will recommend dealership to others. Follow up helpful.
